Client servicing · Post-issuance
Tarslink Connect.
The post-issuance servicing platform bridging insurers, corporate HR teams and employees. Once a policy is issued, Connect takes over — the servicing layer between the insurer and the insured, integrated with insurer systems.
Three-Tier Architecture
One Platform. Three Stakeholders.
Tarslink Connect is designed as a 2-tier web application bridging three distinct stakeholders — with data scoping ensuring each sees only what's relevant to them.
Insurance Ops
Create policies, configure 150+ benefit addons, manage product catalog, and oversee end-to-end policy onboarding.
- Policy wizard: 4-step creation
- Benefits selection & rules config
- Family bifurcation rules
- Claims processing & adjudication
HR Administrator
Manage your company's insurance policies, enroll employees, handle endorsements, and track claims — all in one place.
- Policy sync from insurer PAS
- Bulk member enrollment via Excel
- Non-financial endorsement requests
- CD/Float account management
Employee
Access your coverage details, download your digital health card, lodge reimbursement or cashless claims, and track status.
- View policy & benefit details
- Digital health card with QR
- Claim lodging (3-step wizard)
- Query support with SLA tracking
Platform Capabilities
Built for Every Stakeholder
Policy Onboarding
4-step policy creation wizard for insurance ops — covering client details, benefit configuration with 150+ addons, family bifurcation rules, and review.
Member Enrollment
Bulk upload via Excel (intelligent parser) or individual addition. Auto-calculates premium per member. Supports employees, spouses, children, parents, in-laws, and siblings.
Benefit Configuration
150+ configurable addons spanning Hospitalisation, OPD, Maternity, Wellness, and more. Coverage rules by employee grade, designation, location, tenure, and employment type.
Claims Management
Employee-facing 3-step claim form (patient → hospital → bills). Insurance team adjudicates with approve/deficient/reject actions. Full document management.
Endorsements
Structured requests for member data corrections — name, DOB, gender, relationship. Supporting document upload. Approval workflow with complete history.
Query Management
Employees and HR raise queries with auto-generated ticket numbers (QRY-YYYYMMDD-XXXX). SLA tracking with response deadlines and breach alerts.
Digital Health Cards
Auto-generated PDF health cards with QR code per member-policy combination. Downloadable instantly from the employee portal.
API Integration
Bidirectional API sync with insurer's Policy Admin System (PAS) and Claims Management System. Policy sync fetches benefits config, family rules, and member lists automatically.
Flex Benefits Management
Design and launch employee benefit selection campaigns with configurable flex benefit menus. Employees choose their preferred coverage during an enrollment window, after which selections are consolidated into unique plan combinations for pricing, policy creation, and downstream administration.
API-First Architecture
Seamlessly Connected
Tarslink Connect is designed API-first. It doesn't operate in a silo — it integrates with your existing insurer systems and the wider Tarslink platform.
Policy Admin System (PAS)
Bidirectional sync — policy data pulled on HR request, pushed on issuance
Claims Management System
Employee claims submitted → routed to insurer claims system via API
Tarslink Platform
Downstream recipient of policy data once bound and issued on Platform
Beyond issuance
Complete the Platform
Tarslink Connect extends the Platform's impact beyond issuance — delivering a servicing layer for every stakeholder in the insurance value chain.
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